Although we aspire not to have complaints, we are all only human beings and are not perfect. Therefore, if you feel you need to complain to us, we will deal with your complaint in a timely and professional manner. We are an honest team and will be open and approachable during this process. We will use the information you provide us to review the issue, respond, deal with and then learn and change any process that needs changing. We will acknowledge receipt of your complaint via email within 2 weeks of receiving it.

The Strawberry head office will gather all information on the particular complaint and discuss this in house.

Once we have come to a resolution, we will respond formally via your original contact method. We hope to resolve all complaints in a friendly and positive light.

If you still feel your complaint has not been dealt with you can be put in contact with a director to enable this process if you feel this is appropriate.

Lastly, if you still feel you have not been heard or your complaint not addressed you can refer this matter to the Property Redress Scheme within 6 months of the original event for an in-partial review.